Privacy Protection Document

ram98 Privacy Policy

This page gives a full explanation of how your personal information is protected on the ram98 platform.

This Privacy Policy is an official document explaining how ram98 collects, stores, uses, discloses, and protects the personal information of users who access its website and services. By continuing to use the ram98 website after reading this policy, you are considered to have accepted it. If you do not agree, please stop using the website immediately.

Last updated: 30 October 2026

1

Purpose of the Policy

ram98 is committed to protecting the personal data of users in Myanmar. This policy sets out clearly how we operate and helps you make informed decisions about your own data.

  • To clarify the circumstances under which user data is collected
  • To openly explain how data is used, stored, and protected
  • To inform users of the circumstances in which data is shared with third parties
  • To protect users' rights regarding their data
2

Types of Data We Collect

We collect the following types of data in order to provide ram98 services—

Personal Identification Data

This includes the username, date of birth, contact details (phone number, email), and payment information (KBZPay, Wave Money, AYA Pay, CB Pay numbers) provided when creating an account.

Usage Data

This includes how you access the website, game history, deposit and withdrawal frequency and amounts, session duration, and login records.

Technical Data

This includes IP address, browser type, device specifications, data obtained from cookies, and click patterns on the website.

Communication Data

This includes messages sent via Live Chat, contact forms, or email, issue reports, and customer service interaction records.

3

How Data Is Used

The data we collect is used only for the following purposes—

  • Account Management — To create, verify, and maintain your ram98 account
  • Financial Transactions — To securely process deposits and withdrawals
  • Customer Support — To provide assistance via 24/7 Live Chat and email
  • Fairness Verification — To confirm that rounds are played fairly
  • Security Checks — To detect and prevent fraudulent activity
  • Responsible Gaming — To apply time limits under our Responsible Gaming policy
  • Website Improvement — To understand how the platform is used and improve the user experience
  • Content Personalisation — To show content that matches your preferences
4

Cookies and Tracking Technology

What Are Cookies

Cookies are small data files stored in your browser. They help give you a smooth experience when you return to the website. ram98 uses cookies for the following purposes—

  • Essential Cookies — Maintaining login sessions and running security checks
  • Functional Cookies — Remembering your language choice and website display settings
  • Analytical Cookies — Analysing website usage to improve our service

You can disable cookies in your browser settings, but please note that some website functions may be affected.

5

Third Parties and Data Sharing

ram98 does not sell your personal information to third parties for commercial purposes. However, we may share it in limited circumstances as set out below—

  • Payment Service Providers — Only the data needed to verify transfers via KBZPay, Wave Money, AYA Pay, and CB Pay is shared
  • Technology Service Partners — Website maintenance and cloud service providers — they are bound by data protection agreements
  • Legal Requirements — Lawful requests from courts or regulatory authorities
  • Change of Ownership — In the event of a company merger or sale

Outside of these cases, we do not disclose data to third parties.

6

Data Retention Period

ram98 retains personal information for as long as necessary to fulfil the purposes described in this policy. As a general guide—

  • Account data is retained for 5 years after the account is closed
  • Financial transaction records are kept until the legally required retention period has expired
  • Customer support interaction records are kept for 2 years after the interaction is resolved
  • Cookie data is deleted when your browser settings clear it or when the session expires

Once the retention period ends, data is securely deleted or anonymised.

7

Data Security Measures

ram98 has put in place technical and operational measures to protect your personal information—

  • SSL Encryption — Data in transit is protected with TLS/SSL encryption
  • Access Control — Only staff who need to can access the data
  • Financial Data Protection — Payment-related information is encrypted before being stored
  • Regular Audits — Systems that detect security breaches are reviewed on a regular basis
  • Staff Training — Staff receive regular training on data protection

While we do our best, please understand that no data transmission over the internet can be guaranteed to be 100% secure.

8

Your Data Rights

Right to Access

ram98 may request a copy of your personal data. We will explain clearly what data we hold about you and how we handle it.

Right to Rectification

You can request corrections to any inaccurate or incomplete personal data. You can update it directly from your account settings or contact our support team.

Right to Erasure

You can request deletion of your personal data in certain circumstances. Please note that we may not be able to delete it where legal or regulatory obligations apply.

Right to Portability

You can receive the data you have provided in a readable format and request that it be transferred to a third party.

Right to Restriction

In certain circumstances, you can request that we restrict the use of your data and only keep it in storage.

Right to Object

You can object to how ram98 handles your data based on its legitimate interests. Any consent you have given can be withdrawn at any time.

If you wish to exercise any of the rights listed above, please contact us via Live Chat or email us at [email protected]. We guarantee a response within 30 days.

9

Minor Protection

ram98 services are available to players aged 21+ only. We do not knowingly collect personal data from anyone under 21. If we become aware that someone under 21 has accessed our website—

  • That account will be closed immediately
  • Related data will be deleted unless required by law
  • Parents or guardians will be notified

If you become aware that someone under 21 is accessing our website, please notify us immediately at [email protected].

10

Policy Updates

ram98 may update this policy in line with business needs or changes in law. When significant changes are made—

  • An announcement will be posted on the website
  • Registered users will be notified
  • The "Last Updated" date on this page will be changed

Continued use of the website after a change has been announced will be taken as acceptance of the updated policy.

11

Privacy Contact

If you have any questions, rights requests, or complaints relating to this policy, you can reach us at—

  • Live Chat — Available 24/7 on the website for immediate assistance in Burmese
  • Email — [email protected]

We guarantee a response within 30 days of receiving your request. If you are not satisfied with our decision, you may escalate the matter to the relevant regulatory authority.

What You Should Know About Data Protection

ram98 shares data on a limited basis with payment providers such as KBZPay, Wave Money, AYA Pay, and CB Pay to process transactions. Data is also shared with technology service providers involved in running the website, under data protection agreements. Disclosure to relevant authorities is made only when required by law. Outside of these cases, data is never sold or shared for advertising purposes.

Account data is retained for up to 5 years after the account is closed. Financial records are kept until the legally required retention period ends. Communication records are retained for up to 2 years. After the applicable period expires, data is securely deleted.

Yes. You can request deletion of your data in certain circumstances. However, if legal matters, financial records, or compliance obligations are involved, we will explain clearly why deletion cannot be carried out. Requests can be submitted via Live Chat or by emailing [email protected].

You can disable cookies in your browser settings, but some website functions — particularly login session maintenance and saved preferences — may be affected. We recommend keeping cookies enabled for the best experience.

As soon as ram98 becomes aware of a data breach, we will investigate immediately and notify affected users. Emergency measures will be taken right away to limit any further harm.

Yes. Send a data access request to [email protected] or contact us via Live Chat. We will provide a full explanation of what data we hold about you and how it is handled within 30 days.